Return Policy

1. Order Verification Before Delivery:

• When a seller drops an item at the pickup station, our team checks that it matches the order before it is made available for collection.
• At the point of pickup or home delivery, the buyer has the sole authority to inspect the product before marking it as Delivered in the system.

2. Buyer Confirmation:

• Payment is released to the seller only after the buyer confirms that the product received matches what was ordered.
• By marking an item as Delivered, the buyer acknowledges that the item is satisfactory and accepts full responsibility for the purchase.

3. Non-Returnable Items:

For hygiene and safety reasons, certain items cannot be returned. These may include perishable goods such as foods, intimate apparel, and products that pose a health risk if opened or used. Please check the product description or message the store owner for further information regarding specific items.

4. Delivery Fees:

If an order is cancelled while still in "Pending" status (before the seller confirms), the delivery fee will be refunded. However, once a seller marks an order as "Confirmed," the delivery fee becomes non-refundable as logistics resources and space have already been allocated for your shipment.

5. Auto-Cancellation Policy:

To ensure our logistics network remains efficient and sellers receive timely payments, orders that have been "Shipped" and remain uncollected or unconfirmed for more than 120 hours (5 days) will be automatically cancelled by the system. In the event of a standard or auto-cancellation, the refund consists of the product price only. The payment gateway processing fee and (in relevant cases) the shipping fee will be withheld to cover administrative and logistics costs.

6. Policy Update:

This policy may be updated from time to time, and any changes will be reflected on our website. Alutamarket reserves the right to reject any claims that fall outside the stated terms.